Shipping policy

HOW LONG WILL IT TAKE TO PROCESS THE ORDER / ITEM?

Orders are dispatched within 2 working days upon receipt of payment, provided the products are in stock.
Even if products are currently out of stock, we gladly accept the orders and commit to ship within 2 days as soon as the products become available.

WHAT ARE THE DELIVERY CHARGES FOR MY ORDER?

Domestic: Delivery for any New order within India is FREE.

International: Shipping charges will be applicable

HOW CAN I TRACK MY ORDER STATUS?

Upon dispatch of your order, you will receive an email notification containing tracking details, including the tracking number. You can track your order’s status on our logistics (delivery) partner’s website using the details shared via email.

WHAT IS THE ESTIMATED DELIVERY TIME?

The regular delivery timeframe for orders is 5-7 business days from the date of shipment after placing your order via our logistics partners.

However, external factors like festivals, public holidays, monsoons, unseasonal rains, etc., may extend the delivery time.

For urgent orders, kindly reach out to us via phone at +91 86555 03041 or via email at support@scalagears.com during business hours (10:00 to 18:00) on working days to get an estimated delivery timeline for your specific location.

WHAT DO I DO IF THE PRODUCT IS DAMAGED?

If you receive a damaged products / shipment or find that items are missing, please get in touch with us immediately at +91 86555 03041.

Take photos of the consignment, make a note of the damage or missing items on the shipping label or receipt, and ensure the delivery person acknowledges it by signing off.

This documentation is essential for initiating a claim with our logistics (delivery) partner for replacement or reimbursement. Upon receiving your photos and the signed shipping label or receipt detailing the damage or missing items, we will swiftly dispatch a replacement and manage the claim process directly with our logistics (delivery) partner.

WHAT IF I RECEIVE THE WRONG PRODUCT?

If you happen to receive the wrong product, please reach out to us at support@scalagears.com or call us at +91 86555 03041 during business hours (10:00 to 18:00) on working days. We will coordinate a pickup with our logistics partners and promptly dispatch a replacement shipment.