Returns and Exchange Policy

• Contact our customer service team at support@scalagears.com or connect with us on +918655503041 to request an exchange.
• Provide details about the item you wish to exchange/return and the reason for the exchange / return.
• Our team will guide you through the exchange process or follow the shipping instructions mentioned below.

How do I ship the Item / Product to be shipped?

• To ship a product, begin by securely packaging it with items/ products to be exchanged / returned.
• Label the package clearly with our warehouse address details, choose a reliable courier based on your preferences. Schedule a pickup or drop-off the package, obtain a tracking number, and communicate the details to the us for efficient monitoring of the shipment.

Note: Avoid taping anything directly to the original product packaging. We require all items and their packaging to be returned in new condition. Place the products in a shipping box, and you can utilize the original shipping box for packing if needed.

 

 

 

 

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To initiate an exchange:

• Contact our customer service team at support@scalagears.com or connect with us on +918655503041 to request an exchange.
• Provide details about the item you wish to exchange/return and the reason for the exchange / return.
• Our team will guide you through the exchange process or follow the shipping instructions mentioned below.

How do I ship the Item / Product to be shipped?

• To ship a product, begin by securely packaging it with items/ products to be exchanged / returned.
• Label the package clearly with our warehouse address details, choose a reliable courier based on your preferences. Schedule a pickup or drop-off the package, obtain a tracking number, and communicate the details to the us for efficient monitoring of the shipment.

Note: Avoid taping anything directly to the original product packaging. We require all items and their packaging to be returned in new condition. Place the products in a shipping box, and you can utilize the original shipping box for packing if needed.

 

 

 

 

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To initiate an exchange:

• Contact our customer service team at support@scalagears.com or connect with us on +918655503041 to request an exchange.
• Provide details about the item you wish to exchange/return and the reason for the exchange / return.
• Our team will guide you through the exchange process or follow the shipping instructions mentioned below.

How do I ship the Item / Product to be shipped?

• To ship a product, begin by securely packaging it with items/ products to be exchanged / returned.
• Label the package clearly with our warehouse address details, choose a reliable courier based on your preferences. Schedule a pickup or drop-off the package, obtain a tracking number, and communicate the details to the us for efficient monitoring of the shipment.

Note: Avoid taping anything directly to the original product packaging. We require all items and their packaging to be returned in new condition. Place the products in a shipping box, and you can utilize the original shipping box for packing if needed.

 

 

 

 

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Eligibility for Exchange or Return:

• Items / Products must be unused, in their original condition, and with all tags attached
• For apparel purchases from Scala Gears website, exchange or return requests must be initiated within 3 days from the date of delivery
• Only exchanges for a change in size will be accepted
• Customers are responsible for covering the shipping costs associated with returning the item for exchange to our warehouse
• If the desired size is currently out of stock for a specific product, the customer has the option to choose from the available products or wait until the ordered product’s size is restocked.

Return / Exchange Process

To initiate an exchange:

• Contact our customer service team at support@scalagears.com or connect with us on +918655503041 to request an exchange.
• Provide details about the item you wish to exchange/return and the reason for the exchange / return.
• Our team will guide you through the exchange process or follow the shipping instructions mentioned below.

How do I ship the Item / Product to be shipped?

• To ship a product, begin by securely packaging it with items/ products to be exchanged / returned.
• Label the package clearly with our warehouse address details, choose a reliable courier based on your preferences. Schedule a pickup or drop-off the package, obtain a tracking number, and communicate the details to the us for efficient monitoring of the shipment.

Note: Avoid taping anything directly to the original product packaging. We require all items and their packaging to be returned in new condition. Place the products in a shipping box, and you can utilize the original shipping box for packing if needed.

 

 

 

 

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At Scala Gears, we strive to provide quality products and excellent customer service. Ensuring safety is our top priority, we also recognize the significance of a proper fit, especially concerning protective gear. If for any reason you are not satisfied with the purchase, we offer a straightforward exchange and return policy to ensure your experience with us is as seamless as possible.

Eligibility for Exchange or Return:

• Items / Products must be unused, in their original condition, and with all tags attached
• For apparel purchases from Scala Gears website, exchange or return requests must be initiated within 3 days from the date of delivery
• Only exchanges for a change in size will be accepted
• Customers are responsible for covering the shipping costs associated with returning the item for exchange to our warehouse
• If the desired size is currently out of stock for a specific product, the customer has the option to choose from the available products or wait until the ordered product’s size is restocked.

Return / Exchange Process

To initiate an exchange:

• Contact our customer service team at support@scalagears.com or connect with us on +918655503041 to request an exchange.
• Provide details about the item you wish to exchange/return and the reason for the exchange / return.
• Our team will guide you through the exchange process or follow the shipping instructions mentioned below.

How do I ship the Item / Product to be shipped?

• To ship a product, begin by securely packaging it with items/ products to be exchanged / returned.
• Label the package clearly with our warehouse address details, choose a reliable courier based on your preferences. Schedule a pickup or drop-off the package, obtain a tracking number, and communicate the details to the us for efficient monitoring of the shipment.

Note: Avoid taping anything directly to the original product packaging. We require all items and their packaging to be returned in new condition. Place the products in a shipping box, and you can utilize the original shipping box for packing if needed.

 

 

 

 

[/vc_column_text][/vc_column][/vc_row]

At Scala Gears, we strive to provide quality products and excellent customer service. Ensuring safety is our top priority, we also recognize the significance of a proper fit, especially concerning protective gear. If for any reason you are not satisfied with the purchase, we offer a straightforward exchange and return policy to ensure your experience with us is as seamless as possible.

Eligibility for Exchange or Return:

• Items / Products must be unused, in their original condition, and with all tags attached
• For apparel purchases from Scala Gears website, exchange or return requests must be initiated within 3 days from the date of delivery
• Only exchanges for a change in size will be accepted
• Customers are responsible for covering the shipping costs associated with returning the item for exchange to our warehouse
• If the desired size is currently out of stock for a specific product, the customer has the option to choose from the available products or wait until the ordered product’s size is restocked.

Return / Exchange Process

To initiate an exchange:

• Contact our customer service team at support@scalagears.com or connect with us on +918655503041 to request an exchange.
• Provide details about the item you wish to exchange/return and the reason for the exchange / return.
• Our team will guide you through the exchange process or follow the shipping instructions mentioned below.

How do I ship the Item / Product to be shipped?

• To ship a product, begin by securely packaging it with items/ products to be exchanged / returned.
• Label the package clearly with our warehouse address details, choose a reliable courier based on your preferences. Schedule a pickup or drop-off the package, obtain a tracking number, and communicate the details to the us for efficient monitoring of the shipment.

Note: Avoid taping anything directly to the original product packaging. We require all items and their packaging to be returned in new condition. Place the products in a shipping box, and you can utilize the original shipping box for packing if needed.

 

 

 

 

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